What are Guest Appreciation Points - MRG Points?
Guest Appreciation Points - MRG Points are Mountain Rentals of Gatlinburg’s
way of showing our appreciation for your loyalty and referrals. You earn MRG Points
for every reservation made online at www.MountainChalets.com or by phone. Once you
accumulate enough Guest Appreciation Points, you can redeem them online
or by phone for a stay in your favorite vacation rental. The more points you have,
the more nights you earn.
How can I spend them?
You can "spend" or redeem Guest Appreciation Points
quickly and easily
when you shop online. Simply
and shop as you would normally. When you want to redeem Guest Appreciation Points
check on "Get 2 FREE Nights" on the Booking Information Page
, the rate will
be adjusted automatically. When you are logged into your account, use the link on
the top of any page My Account
, to check your balance and see what rewards
you qualify for as well as access other account settings.
NOTE: 3 night minimum required to redeem Guest Appreciation Points. Value
of free nights will be comparable to previous stays. Management reserves all rights.
Rewards apply to all reservations. Cannot be combined with any other discounts.
Some Holidays, Special Events and Black-out dates may apply. Free nights will be
applied to the nights with the lowest daily rate upon booking.
Your Guest Appreciation Points page is always easily accessible - simply
use the link on the top of any page Customer sign in. You’ll see your balance
based on the last reservation you’ve made. Please be aware that balance will be
credited once your reservation has been confirmed. Each time you redeem your Guest
Appreciation Points we will subtract the points from your account instantly.
What if I change my mind after making an order with MRG Points?
If you change your mind about using your MRG Points award before you placed
a reservation, don't worry, your Guest Appreciation Points are still in
your account. However, once you've made a reservation using MRG Points,
we cannot credit your Guest Appreciation Points account. Sorry, we cannot
refund the points you spent.
What if I make a reservation without using MRG Points and decide to cancel
it? What happens to the points I earned?
When you make a cancellation, you’ll lose the Guest Appreciation Points
for this reservation.
They're just for you:
Sorry – Guest Appreciation Points are non-transferable. You and you alone,
can spend them. But, of course, you can use them to buy a gift for someone else!
How Do I Earn MRG Points?
You earn points for every night purchased or when the person you referred has entered
your Account Number. The MRG Points system is accessible through
your online account for reservations made with Mountain Rentals of Gatlinburg. Your
Customer Account will automatically be updated with Guest Appreciation Points
each time you stay or refer a friend. After you have accumulated 120 points
on your account you will receive 2 lodging nights FREE!
Do I have points already?
Great news! MountainChalets.com customers have been accumulating Guest Appreciation
Points with each reservation made online since March 09, 2007. System Update:
All reservations made from September 16th, 2010 qualify for point’s credit.
The past is past:
Remember, all reservations made at MountainChalets.com before Guest Appreciation
Points were introduced do not qualify for point’s credit.
All reservations made by phone before September 16th, 2010 do not qualify for point’s
Nothing lasts forever:
While Guest Appreciation Points have a very generous shelf life (all points
earned are good 3 years) and they will expire after that time. So use them early
to get great members-only discounts! You must log into your account at least once
per year to keep your membership account active.
The fine print:
Guest Appreciation Points aren't currency and have no actual cash value.
MountainChalets.com, Mountain Rentals of Gatlinburg Ltc. reserves the right
to change the structure of the program or to discontinue it at any time. Program
abuses or fraud will involve suspension of a shopper's right to participate in the
program. Guest Appreciation Points cannot be combined with any other offers
or discounts. Some Vacation Rentals may choose not to participate in the Guest Appreciation
Points program; those homes choosing to do so will not earn points for
referrals or lodging nights.