Book 24/7 online with confidence - it's Secure. What value do I get when
I book online?
Your online reservation will be processed after you click Confirm Reservation
. On the next page you'll get the summary of your reservation,
along with Confirmation Number
which uniquely identifies your reservation.
Book online and Save:
- for each night you stay your account is credited 8
Guest Appreciation Points
- you'll be receiving e-newsletters with current Vacation Deals on Gatlinburg cabins,
Vacation Contests and Giveaways from Mountain Rentals of Gatlinburg
- you'll able to
take survey online and automatically entered into our Survey Lottery
- you'll able to
write a review on the rental unit page
How do we get there? Can you give us a map to the cabin rental ahead of time?
We have Google Map showing the approximate location of the rental unit. Use links
on the bottom of any page - Map to Office (PDF) with detailed directions. After
we've had a chance to meet you, and done the paperwork, we'll give you a key and
a detailed map leading you to your vacation home. We're sorry, but for your security
we do not give out maps to the properties ahead of check-in. We have great respect
Do we need to clean vacation rental before we leave?
No and yes. You're not expected to do any actual "cleaning", but you are expected
to leave the unit in a reasonable order, to gather and bag your trash and put it
in the outside cans, and to wash your own dishes and put them away ... in other
words, you don't need to clean it, just pick up your own mess!
How old do you have to be to rent from Mountain Rentals of Gatlinburg?
We will not rent to vacationing students or singles under 25 years of age unless
accompanies by an adult or parent. No un-chaperoned groups.
What is your cancellation policy?
All cancellations or reservation changes incur a $50.00 fee, except for upgrading.
If you must cancel your reservation within 30 days of your arrival, we cannot refund
your advance payment of the total reservation amount, unless the unit is re-rented
for the entire period and prepayment has cleared. Once your reservation is confirmed,
any cancellations, changes of dates or switching of homes will invoke the cancellation
What about cancellation due to circumstances beyond our control?
We cannot refund moneys due to circumstances beyond your or our control. We therefore
suggest that if traveling during months of possible bad weather you consider purchasing
a Travel Protection Plan. In order to cover all conditions, purchase must be made
within 30 days of confirming your reservation. Call Toll FREE 1-877-563-9765. Note:
This is not an insurance company.
What is a Travel Protection Plan and how can it protect me?
This pays for non-refundable payments and certain extra costs if your trip must
be cancelled or interrupted for unforeseen injury, sickness, death, and various
specific perils noted in the protection plan. Download Travel Protection Plan
(PDF) - on the bottom of any page.
What happens if we need to cut our vacation short and leave early?
If you just up and leave early, no money will be refunded. If it is an emergency
of some sort, please check the
Travel Protection Plan (PDF)
Tell me about your properties. Aren't they all the same?
In a word, NO! We're not like a hotel/motel or condo complex, wherein all the units
are the same, or there are just a few different models to choose from. All of our
properties are owned by individuals like yourself (who have purchased them as vacation
homes or investments), and the more than 280+ chalets and cabins we manage are as
different as the individuals that own them. We have standard features that all units
have in common, such as full kitchens, phones, air conditioning, etc., but the decor
and feel of the properties are all distinctive and unique.
There are other cabin rental companies in the Smoky Mountains TN. Why should
we choose Mountain Rentals of Gatlinburg?
Mountain Rentals of Gatlinburg - The Difference Between Being a Tourist
and Being There. We have been providing caring and quality service
to our visitors for over 20 years, and we are proud of our reputation for professionalism
with a personal touch.