Tennessee Cabin Rentals, Smoky Mountain Cabins - Gatlinburg, Pigeon Forge Vacation : Vacation Promotions

Guest Appreciation Points

Happy Camper — Thu, 14 Aug 2008 12:27:00 GMT

We started our Guest Appreciation program in March of 2007 and have had a great response. This program allows all of our guests to create their own accounts and accumulate MRG Points so they may earn free nights with us. We just want to thank all of our loyal customers that stay with us and recommend Mountain Rentals of Gatlinburg. I have noticed recently that many of our guests have started to redeem their points for 2 FREE nights on their reservations – I hope this program has been easy to use and allows you to spend more time enjoying all that Gatlinburg and the Smoky Mountains have to offer!

Learn more about MRG Points at: http://www.mountainchalets.com/PropertyManagement/MemberClub.aspx

Cabin Rentals Rating System

Happy Camper — Fri, 25 Jan 2008 20:12:00 GMT

Last year we introduced a star rating system for all of our rental homes. The ratings are based on our Survey responses from each guest for the questions: “Rental unit overall” and “Value for the price paid”.

Our hope was to give our guests an idea of what other guests thought about this particular rental unit. I would like to know what some of you think about this addition to the web site. Is it helpful? Is there something else that you would like to see that will better serve you?
We have also added a Forum to the blog if you would like to participate in any discussions about the topics listed.
As always I appreciate any feedback from you all because it helps us know what you need!

2007 Jeep Wrangler Winner

Happy Camper — Tue, 15 Jan 2008 18:24:00 GMT

Okay for those that aren’t familiar with our contest:

Mountain Rentals of Gatlinburg purchased a 2007 Jeep Wrangler 4X4 Unlimited to be given away to one lucky guest! This promotion was so much fun and created a lot of excitement, but the best part was giving it away!!!
I called the winner and it was possibly the best day I have had at work. I called the number listed on the reservation and asked for Mr. James Burns. He was having a difficult day and I was so excited I could barely contain myself. I proceeded to ask him if he stayed with Mountain Rentals of Gatlinburg on the specified dates, he said he had. I told him: “you have just won a Jeep Wrangler”. He said: "...this is a joke… Get OUT!" That made me even happier; he did not believe me AT ALL! We went back and forth for several minutes and I asked him if he was glad he brought his wife for their anniversary – (Note: Men - It is always good to take your wife on getaways!)
Anyway, I finally convinced him that this was no joke and he had indeed won a new Jeep! I had a smile for hours after our conversation. Upon meeting the family, his wife and 2 children, I was elated that such a deserving and genuine couple had won. They were from North Carolina, so we booked them a night in one of our cabins so they didn’t have to drive back. I think they were surprised by this as well.
Here are a few of pictures of the couple and the kids.

Photo 1: Jeep Winner - James Burns and family of Cary, NC

Photo 2: James Burns (Jeep Winner) & Beth Moncier (Marketing Director) - Passing the Title

Congratulations and from all of us at Mountain Rentals of Gatlinburg - Where your are family - ENJOY!