Tennessee Cabin Rentals, Smoky Mountain Cabins - Gatlinburg, Pigeon Forge Vacation : Mountain Rentals of Gatlinburg

Putt-Putt’n for Education

Happy Camper — Tue, 29 Sep 2009 16:50:00 GMT

Team Mountain Rentals of Gatlinburg met at Old Gatlinburg Golf & Games for the 10th Annual Gatlinburg Chamber of Commerce Foundation Mini-Golf Tournament. The Tournament raises money for scholarships for graduating students and those seeking higher education in the Hospitality industry. The holes were tough and the competition was stiff, but our Team was determined to place in the Tournament. So after 36 holes of struggles and sizing up the competition they waited patiently for their names to be called, balloons to arrive and cheers from the crowd….. Place - they did WORST SCORE! We are so proud!

The Pros left to right: Sayrah, Vanessa, Marie & PJ

Policy Changes: By our Guests for our Guests

Happy Camper — Mon, 31 Aug 2009 18:47:00 GMT

It has come to our attention that having a minimum occupancy on some of our larger homes makes it difficult for some of our guests to book a property.
For example: one of our 3 bedroom homes had a minimum occupancy of three adults so you must add $15.00 to the base rate during peak times to rent this property.
One of our guests brought it to our attention that they should not have to pay for an extra adult when the home would suit 2 Adults & 2 Children perfectly.
Upon, reviewing this it made sense that of course some families would in fact have 2 children under the age of 12yrs., that would prefer to have a bedroom of their own, so a 2 bedroom would not be sufficient.

In response we have made the following policy change: All of our homes, regardless of size, will not require a minimum occupancy to be met.
The only time you will incur an additional $15.00 per night charge is when you indeed have more than 2 adults in your party. All of our base rates are set for 2 adults.
We are always looking for ways to improve our Guest Experience and we appreciate all of you who take time to work with us and make this possible!

Please NOTE: These policy changes apply to new reservations only made after August 31st, 2009.

Gatlinburg Events: April 23 2009 - Ribfest & Wings Festival

Happy Camper — Thu, 26 Mar 2009 19:41:00 GMT

It’s that time of year again, pull out the bibs and let the BBQ sauce fly!

Gatlinburg Ribfest & Wings Event is sponsored by Mountain Rentals of Gatlinburg and it will truly be the best ever!

The location is now on the main strip of downtown Gatlinburg, so the streets will be filled with music, food and extra fun this year.

I can’t wait we are going to be set-up giving out freebies and the chance to enter and win $100 Lowes Gift Card, so you can get an early start on your Spring spruce up.

Save April 23rd and come visit Gatlinburg, a little advice to those that want to get the most out of their wristband – SKIP BREAKFAST- it is worth it.

Date: April 23rd, 2009
Time: 4pm-10pm Sampling starts at 6pm
Entertainment: The Beat Daddy’s, Dish Water Blonde & The Tams
Admission: $12 Adult | $5 Kids – includes a wristband to sample until it’s gone or “a buck a bone”

See you there!

Two Night Cabin Rentals Reservations

Happy Camper — Tue, 03 Feb 2009 20:46:00 GMT

So it has been awhile since we have posted, but it has been a little hectic. Today we are getting snow, its cold and this is supposed to continue for a couple of days. This is the time to stay inside with a cup of hot chocolate or hit the slopes at Ober Gatlinburg … those are the only options! It is gorgeous to see snow on the Smoky Mountains though.

Anyway, back to business.

We have opened up two night advanced reservations on our website - www.MountainChalets.com. In the past we had only accepted 2 night reservations within 21 days of arrival, but we realize with the current economic situation we find ourselves in sometimes 2 days is all you can afford to be gone. Also, we thought this would be a great way for our guests to accumulate Guest Appreciation Points so you may earn FREE nights that can be used during family vacation time in Gatlinburg. Sometimes you just need a short getaway to take a breath and relax before facing the week that lies ahead.
Also, if you have a particular cabin rental or week you prefer you might want to get those reservations early, so it does not get booked. Since two night stays may be booked in advance, we don’t want your usual stay to be interrupted by another reservation.

Gatlinburg Cabin Rentals Help

Happy Camper — Thu, 04 Dec 2008 12:41:00 GMT

What if something is broken, not working properly or you think a critter is after your groceries??!!!

That is where Mountain Rentals of Gatlinburg (or any good management company) comes in. All you have to do is call us and we will take care of any issues ranging from missing/broken darts, a broken stove to housekeeping issues. Our staff members are here to support you during your stay so you leave with nothing but fond family memories! Cabins are homes just like yours and there can be problems that arise during your stay. Our staff is discouraged from watching TV, using remotes and cooking while at work, so if the previous guest didn’t tell us the stove was broken we cannot fix it.

The bottom line: If you need anything during your stay call us and we will do our best to fix the problem or find you a comparable home if the problem is beyond our control. We know when choosing your cabin you spend lots of precious time searching for the perfect home for your vacation. Cabin Rentals are great for families who want to experience the tranquil Smoky Mountains in a peaceful setting. They save you money on dining out and with the amenities such as pool tables and other fun games you can spend time at the cabin without the cabin fever!

Just remember just because you are not at a hotel does not mean you cannot call the front desk - Toll FREE 1-866-482-1044.

We don’t raise our rates on cabin rentals!

Happy Camper — Fri, 29 Aug 2008 20:17:00 GMT

Labor Day, Shades of the Past Car Show and the Grand Fall Rod Run… these are all huge events in September and can take a chunk out of your wallet. Other places have Seasonal and Holiday rates, but at Mountain Rentals of Gatlinburg we have the same low rates all year so you can spend more money on the fun you came here for! Check out our rates, cabin rentals deals including Last Minute Special and our Smoky Mountains cabins that will accommodate all of your friends and family. September is a great time to visit, the events are fabulous, the streets are less crowded in Gatlinburg and the evenings are cooler.

We hope to see you soon!

Guest Appreciation Points

Happy Camper — Thu, 14 Aug 2008 12:27:00 GMT

We started our Guest Appreciation program in March of 2007 and have had a great response. This program allows all of our guests to create their own accounts and accumulate MRG Points so they may earn free nights with us. We just want to thank all of our loyal customers that stay with us and recommend Mountain Rentals of Gatlinburg. I have noticed recently that many of our guests have started to redeem their points for 2 FREE nights on their reservations – I hope this program has been easy to use and allows you to spend more time enjoying all that Gatlinburg and the Smoky Mountains have to offer!

Learn more about MRG Points at: http://www.mountainchalets.com/PropertyManagement/MemberClub.aspx

Cabin Rentals Rating System

Happy Camper — Fri, 25 Jan 2008 20:12:00 GMT

Last year we introduced a star rating system for all of our rental homes. The ratings are based on our Survey responses from each guest for the questions: “Rental unit overall” and “Value for the price paid”.

Our hope was to give our guests an idea of what other guests thought about this particular rental unit. I would like to know what some of you think about this addition to the web site. Is it helpful? Is there something else that you would like to see that will better serve you?
We have also added a Forum to the blog if you would like to participate in any discussions about the topics listed.
As always I appreciate any feedback from you all because it helps us know what you need!

2007 Jeep Wrangler Winner

Happy Camper — Tue, 15 Jan 2008 18:24:00 GMT

Okay for those that aren’t familiar with our contest:

Mountain Rentals of Gatlinburg purchased a 2007 Jeep Wrangler 4X4 Unlimited to be given away to one lucky guest! This promotion was so much fun and created a lot of excitement, but the best part was giving it away!!!
I called the winner and it was possibly the best day I have had at work. I called the number listed on the reservation and asked for Mr. James Burns. He was having a difficult day and I was so excited I could barely contain myself. I proceeded to ask him if he stayed with Mountain Rentals of Gatlinburg on the specified dates, he said he had. I told him: “you have just won a Jeep Wrangler”. He said: "...this is a joke… Get OUT!" That made me even happier; he did not believe me AT ALL! We went back and forth for several minutes and I asked him if he was glad he brought his wife for their anniversary – (Note: Men - It is always good to take your wife on getaways!)
Anyway, I finally convinced him that this was no joke and he had indeed won a new Jeep! I had a smile for hours after our conversation. Upon meeting the family, his wife and 2 children, I was elated that such a deserving and genuine couple had won. They were from North Carolina, so we booked them a night in one of our cabins so they didn’t have to drive back. I think they were surprised by this as well.
Here are a few of pictures of the couple and the kids.

Photo 1: Jeep Winner - James Burns and family of Cary, NC

Photo 2: James Burns (Jeep Winner) & Beth Moncier (Marketing Director) - Passing the Title

Congratulations and from all of us at Mountain Rentals of Gatlinburg - Where your are family - ENJOY!

Excellent Service - Part 2

Happy Camper — Fri, 21 Sep 2007 18:22:00 GMT

This entry I would like to focus on our Reservation and Front Desk Staff.
They are actually quite incredible if you consider it: 285 properties, each completely different, located throughout Gatlinburg and they field all the questions! Their knowledge of the properties and location is unsurpassed. These professionals go on site inspections to each home as it comes on the program and as updates are made so they can better serve our guests. We really have to appreciate them and the hard work they put in. Their job can be very stressful, there is never a quite moment, whether they are chatting online or on the phone there is always something to be done. Thank You!

And the Surveys are in:
Out of 4,400 Guests:
98% of our guests have rated our staff hospitality good - excellent!

Many of our Guests have commented on our helpful and caring staff members.

We have stayed in Gatlinburg many times & we have never received such genuinely hospitable service upon arrival. Thank you!
~ Guests from Mountain Bear Room #3

My husband and I were both totally impressed with the warmth of your staff. We made several calls before we made a reservation, and each question was met with patience and great suggestions. The gentleman who checked us in really blew us away with his professional description of your policies & directions and warmth & sincerity. We will definitely be back & will recommend Gatlinburg & Mountain Rentals.
~Erin & Try

Thank you so much! Again I would like to tell you we loved our trip to Tennessee and we thoroughly enjoyed our stay in the cabin. Also, the two guys that answer the phones to set up reservations, Nick and Matthew, were so helpful. We were kind of dissatisfied with our first cabin and they set us up in another quickly. Thanks so much for your help again.
~Cherie

Very relaxing stay. All individuals at your office are very courteous, friendly, and should be considered a high asset to your business company.
Thanks for a great vacation
~Jerry

Professionally Friendly, Thanks, Matthew!
~Guest from Blue Bird Point

Staff was exceptionally helpful & courteous!
~Cliff

Let us know what you think and your experiences!

Excellent Service – Part 1

Happy Camper — Wed, 22 Aug 2007 20:02:00 GMT

Mountain Rentals of Gatlinburg has built its foundation on professionalism, quality rentals and a courteous staff.
We take Surveys from each of our guests and enter them into a computer program that can generate reports for us. This lets us see how we are doing and gives our guests a chance to win a trip on us! The results are in!

Out of 4,416 Guests:
96% of our guests would stay with us again!
93% of our guests have rated our cleanliness good-excellent!
97% of our guests have rated our promptness of service good-excellent!

The tireless efforts of our Housekeeping and Maintenance staff has not gone unnoticed. We have a wonderful Housekeeping staff with very efficient inspectors and a great group of cleaners. They treat each home as their own and are very detailed oriented from the guest check in to their check out. Our maintenance staff is equally as efficient and quick to respond to our guests needs. Thanks to all of you!

One guest recently sent this letter.

Dear Sir/Madam:
I just wanted to take this opportunity to express my gratitude in the assistance in retrieving my wallet and its full contents. Your actions in regards in this matter exemplify the treatment that we received during our entire stay. Your staff was extremely courteous and helpful to us on several occasions.

For example, within one hour of our maintenance call concerning the air conditioning a technician was out and fixed the problem. Of course, the retrieval of my wallet, license and credit card was a great relief. I will always feel free to highly recommend your services.

~A recent guest from Baltimore, MD

100,000th Guest Checked In!

Happy Camper — Fri, 22 Jun 2007 21:24:00 GMT

It was a proud day for Mountain Rentals of Gatlinburg when our 100,000th Guest Checked In! We surprised them with a Smoky Mountain Gift Basket and a Gift Certificate to The Greenbrier Lodge! We also made them pose for a few pictures so we could post them on the blog - Thank you guys! I hope they will comment on their stay and experience with Greenbrier Lodge.
Mountain Rentals of Gatlinburg has worked hard to reach this milestone and with continued focus on customer service and professionalism we are looking to the future for our 200,000th Guest.

Welcome to Mountain Rentals of Gatlinburg's Blog!

Happy Camper — Fri, 23 Feb 2007 16:14:00 GMT

The weather in Gatlinburg has been Spring like (highs around 60 and lows around 40) complete with birds chirping and daffodils blooming. I want to bask in the sunshine and frolic through the fields! The warm weather has created a perfect setting for hiking in the Smoky Mountains and taking in the beauty of our area. I have also enjoyed what will be the last few days of "Winter Magic" in Gatlinburg as it ends on February 28th. If you can't make it to Gatlinburg before the lights have been whisked away until next season, visit our live webcam. The webcam is focused on the Gatlinburg Parkway for a great view of the lights at night and all of the activities during the day.

Ober Gatlinburg is still going strong with 7 slopes open and a 20"- 41" base. I personally have not been skiing (lack of coordination), but I pass snow bunnies everyday that can't get enough of the wind in their face as they race down the Black Diamonds. If your not a skier there are other activities at the resort for all to enjoy. An indoor ice skating rink, black bear habitat, go carts, shopping and bungee fun are some of the options you will have while visiting Ober. I must suggest a tram ride as it is one of America's Largest Aerial Tramways and a wonderful experience with great views!

"They say if you don't like the weather in East Tennessee wait until tomorrow. "

New to Mountain Rentals of Gatlinburg

Happy Camper — Fri, 15 Dec 2006 14:59:00 GMT

This is the first Blog for Mountain Rentals of Gatlinburg and we are very excited about this new edition to our website!

The Gatlinburg Winter Magic is still going strong depsite the unseasonally warm weather we are experiencing. Today we have a high of 65 degrees and it is going to continue throughout the weekend. This is the perfect time to see the beautiful display of lights without that cumbersome parka! The "Magical Lights, Magical Nights" will contine through February 28, 2007, so there is still time to load the car and experince this county wide event before it's gone. You can also see the lights from our web camera positioned with a perfect view of the main strip, courtesy of Mountain Mall, at www.mountainchalets/AreaInfo/GatlinburgLive.aspx We have actually been voted winner of EarthCam's top ten webcams! Thanks to all of you who have sent us emails about the webcam!

There is nothing like winter in the Great Smoky Mountains- the hope for snow, fresh air, lights and mountains will make you feel like a kid again. I have to admit part of the appeal is also the shopping! There are so many of the Outlets that are offering anywhere from 40% - 75% off I cannot hardley contain myself!

The song "Tender Tennesse Christmas" sums it up. If you haven't heard the song here are the lyrics:

Tennessee Christmas

Come on, weather man,
give us a forecast snowy white
Can't you hear the prayers
of every childlike heart tonight
Rockies are calling, Denver snow falling
Somebody said it's four feet deep
But it doesn't matter, give me the laughter
I'm gonna choose to keep.

Another tender Tennessee Christmas
The only Christmas for me
Where the love circles around us
Like the gifts around our tree
Well, I know there's more snow up in Colorado
Than my roof will ever see
But a tender Tennessee Christmas
is the only Christmas for me.

Every now and then I get a wandering urge to see
Maybe California, maybe Tinsel Town's for me
There's a parade there, we'd have it made there
Bring home a tan for New Year's Eve
Sure sounds inviting, awfully exciting
Still I think I'm gonna keep.

Another tender Tennessee Christmas
The only Christmas for me
Where the love circles around us
Like the gifts around our tree
Well, they say in L.A. it's a warm holiday
It's the only place to be
But a tender Tennessee Christmas
is the only Christmas for me.

Let me know what you think about our new addition and any questions or topics you would like to see.