This entry I would like to focus on our Reservation and Front Desk Staff.
They are actually quite incredible if you consider it: 285 properties, each completely different, located throughout Gatlinburg and they field all the questions!  Their knowledge of the properties and location is unsurpassed.  These professionals go on site inspections to each home as it comes on the program and as updates are made so they can better serve our guests.  We really have to appreciate them and the hard work they put in. Their job can be very stressful, there is never a quite moment, whether they are chatting online or on the phone there is always something to be done.     Thank You!

 And the Surveys are in:
Out of 4,400 Guests:
98% of our guests have rated our staff hospitality good - excellent!

Many of our Guests have commented on our helpful and caring staff members. 

We have stayed in Gatlinburg many times & we have never received such genuinely hospitable service upon arrival.  Thank you!
~ Guests from Mountain Bear Room #3

My husband and I were both totally impressed with the warmth of your staff.  We made several calls before we made a reservation, and each question was met with patience and great suggestions.  The gentleman who checked us in really blew us away with his professional description of your policies & directions and warmth & sincerity.  We will definitely be back & will recommend Gatlinburg & Mountain Rentals.
~Erin & Try

Thank you so much!  Again I would like to tell you we loved our trip to Tennessee and we thoroughly enjoyed our stay in the cabin.  Also, the two guys that answer the phones to set up reservations, Nick and Matthew, were so helpful.  We were kind of dissatisfied with our first cabin and they set us up in another quickly.  Thanks so much for your help again.
~Cherie

Very relaxing stay.  All individuals at your office are very courteous, friendly, and should be considered a high asset to your business company.
Thanks for a great vacation
~Jerry

Professionally Friendly, Thanks, Matthew!
~Guest from Blue Bird Point

Staff was exceptionally helpful & courteous!
~Cliff

Let us know what you think and your experiences!