The reason we will not stay in one of your cabins is all the fees. Reservation fee, cleaning fee, pet fee,fee fee. You have a fee for everything. Your cabins are as high or higher than anybody else's to begin with and then when you tack on all the myriad fees its just freaking ridiculous. The cabin we stayed in was one of the poorer places we've stayed in Gatlinburg and was priced in the medium range for a tiny worn out pathetic hole in the wall. We stayed in a competitor's cabin last time for much less money in a much nicer cabin. You people are just too damn high for what you offer.

Mark,

I am sorry you had such a bad experience with our company.  Did you contact the office during your stay to let them know you were unsatisfied with your rental?  We try to accommodate our guests by moving them to another available cabin or by resolving issues with the existing cabin.  

Our pricing structure does not fluctuate during Holidays or Peak Season; we have the same rates year round and our prices are lower or equal to that of our competitors.

               As far as fees go we charge a Damage Waiver fee of $25.00 to protect our owners and guests in the event something is accidentally broken as opposed to authorizing $500.00 on your credit card or charging you for items after your stay.  These incidents do happen and you are covered for any damages up to $1500.00.  There is also a Reservation fee of $30.00. These are the only two standard fees Mountain Rentals of Gatlinburg charges any of our guests and they are explained at the time of your reservation.  We do not charge a Cleaning Fee or Hot Tub Fee for any of our reservations. A Pet Fee is charged if you bring your pet to cover additional cleaning and wear and tear on the home.  If you travel with pets frequently you will find this charge applies to almost all Lodging establishments.  Travel Protection is offered on all rentals, but this is an optional purchase.  

             Again, I apologize for the inconveniences you experienced and if you would like to discuss the issues please feel free to call us.