What are Guest Appreciation Points - MRG Points?
Guest Appreciation Points - MRG Points are Mountain Rentals of Gatlinburg’s
way of showing our appreciation for your loyalty and referrals. You earn MRG Points
for every reservation made online at www.MountainChalets.com. Once you accumulate
enough Guest Appreciation Points, you can redeem them online for a stay
in your favorite vacation rental at www.MountainChalets.com. The more points you
have, the more nights you earn.
How can I spend them?
You can "spend" or redeem
Guest Appreciation Points quickly and easily
when you shop online. Simply
» Sign-In
and shop as you would normally. When you want to redeem
Guest Appreciation Points,
check on "Get 2 FREE Nights" on the
Booking Information Page, the rate will
be adjusted automatically. When you are logged into your account, use the link on
the top of any page
My Account, to check your balance and see what rewards
you qualify for as well as access other account settings.
NOTE: 3 night minimum required to redeem Guest Appreciation Points. Value
of free nights will be comparable to previous stays. Management reserves all rights.
Rewards apply to online reservations only. Cannot be combined with any other discounts.
Keeping track:
Your Guest Appreciation Points page is always easily accessible - simply
use the link on the top of any page Customer sign in. You’ll see your balance
based on the last reservation you’ve made. Please be aware that balance will be
credited once your online reservation has been confirmed. Each time you redeem your
Guest Appreciation Points we will subtract the points from your account
instantly.
What if I change my mind after making an order with MRG Points?
If you change your mind about using your MRG Points award before you placed
a reservation, don't worry, your Guest Appreciation Points are still in
your account. However, once you've made a reservation using MRG Points,
we cannot credit your Guest Appreciation Points account. Sorry, we cannot
refund the points you spent.
What if I make a reservation without using MRG Points and decide to cancel
it? What happens to the points I earned?
When you make a cancellation, you’ll lose the Guest Appreciation Points
for this reservation.
They're just for you:
Sorry – Guest Appreciation Points are non-transferable. You and you alone,
can spend them. But, of course, you can use them to buy a gift for someone else!