A. These are the following items you should bring:
food (including salt, pepper, etc.), charcoal and lighter fluid for charcoal grills,
laundry detergent for units with washer/dryer, kindling or starter logs, and paper
and matches for wood burning fireplaces (we supply the wood), alarm clock, flashlight,
and a smile. We provide your linens, towels, trash bags, paper towels, toilet paper,
bath soap, dish soap, dishwasher soap, and coffee / coffee filters. However, we
do not supply plastic wraps, aluminum foil, etc.
A. In a word, NO! We're not like a hotel or condo
complex, wherein all the units are the same, or there are just a few different models
to choose from. All of our properties are owned by individuals like yourself (who
have purchased them as vacation homes or investments), and the more than 90 chalets
and cabins we manage are as different as the individuals that own them. We have
standard features that all units have in common, such as full kitchens, phones,
air conditioning, etc., but the decor and feel of the properties are all distinctive
and unique.
A. Can you give us a map to the cabin ahead of time?
We have a map online, as well as detailed directions on how to reach our office.
If you're coming within the next few days, it might be best to print them out now;
otherwise, there will be a map on your mailed confirmation leading you to our office.
After we've had a chance to meet you, and done the paperwork, we'll give you a key
and a detailed map leading you to your vacation home. We're sorry, but for your
security we do not give out maps to the properties ahead of check-in. We have great
respect for your privacy.
A. No and yes. You're not expected to do any actual
"cleaning", but you are expected to leave the unit in a reasonable order, to gather
and bag your trash and put it in the outside cans, and to wash your own dishes and
put them away ... in other words, you don't need to clean it, just pick up your
own mess!
A. Check-in time is after 3 PM . If you arrive earlier,
and the unit happens to be clean already from the last guest, we can sometimes let
you in early, but we cannot and will not promise an earlier check-in time to anyone,
as we're sure that you prefer that the unit be clean when you get there.
A. Check-out time is 11 AM. We hope you have such
a great time that you'll hate to leave, and we hate for you to leave also ... but,
out of courtesy to the next guests coming in, there are no exceptions to this rule.
A. Quick and easy
online booking will start your Gatlinburg vacation NOW!
Or Call our reservations professionals at
1-866-482-1044 between
9 AM - 9 PM seven days a week.
A. Upon booking, advance payment representing 2 nights
is due in our office within 10 days of making your reservation. If payment is not
received within 10 days, your reservation is automatically cancelled.
A. We will not rent to vacationing students or singles
under 25 years of age unless accompanies by an adult or parent. No un-chaperoned
groups.
A. All cancellations or reservation changes incur
a $50.00 fee, except for upgrading. If you must cancel your reservation within 30
days of your arrival, we cannot refund your advance payment of the total reservation
amount, unless the unit is re-rented for the entire period and prepayment has cleared.
Once your reservation is confirmed, any cancellations, changes of dates or switching
of homes will invoke the cancellation policy.
A. We cannot refund moneys due to circumstances beyond
your or our control. We therefore suggest that if traveling during months of possible
bad weather you consider purchasing a Travel Protection Plan. To assist you in this
matter, we have located a company that appears to cover these types of problems
at a competitive rate. In order to cover all conditions, purchase must be made within
30 days of confirming your reservation. They may be reached at 1-877-563-9765. This
is not an insurance company.
A. Yes. There is a 3 night minimum to reservations.
If you would like 2 nights, you must contact the office at 1-866-482-1044. Sorry,
no 1-night rentals.
A. This pays for non-refundable payments and certain
extra costs if your trip must be cancelled or interrupted for unforeseen injury,
sickness, death, and various specific perils noted in the protection plan. Check
with the company to verify specific coverage that will apply to your policy.
A. We do provide wood for wood burning fireplaces
from September 15 through April 15. Also all gas fireplaces are in operation September
15 through April 15.
A. Each property varies it's occupancies due to limited
space. We have cabins and chalets that will accommodate two people on their honeymoon
or romantic getaway and we have bigger rentals that will accommodate up to fourteen
people for reunions or big family vacations. Be sure to check each property page
for it's suggested occupancies.
A. We pride ourselves on our Mountain Rentals maintenance
staff. They are here to help you and provide timely service. Please respect that
emergencies take precedence! If you have an emergency, call our emergency maintenance
number 277-2864, this is for emergency maintenance situations only, leave your message
on our voice mail and we will respond back to you, for non-emergency calls, call
277-2863, leave your message on our voice mail, and we will schedule your request
the next day.
A. If you just up and leave early, no money will
be refunded. If it is an emergency of some sort, please check the
Travel Protection Plan.
A. Our office is open 9 AM to 9 PM, seven days a
week, 360 days a year. We are closed Thanksgiving Day, Christmas Eve and Christmas
Day, and New Year's Eve and New Year's Day. Please remember though, you can a make
a reservation 24 hours a day, 7 days a week with our on-line booking.
A. This fee is an administration fee to help maintain
our internet sites and our toll-free numbers.
A. No! Our Guests are responsible for any damage
that occur during occupancy. However, damage waiver protection in the amount of
$25.00 is included in the total price of the reservation. Details of the plan and
its limits of liability will be enclosed with your written confirmation. We do,
however, offer a one time $500 authorization placed on your credit card that will
be released by your bank 10 days after you leave if there is no damage.
A. Mountain Rentals of Gatlinburg
has been providing caring and quality service to our visitors for over 20 years,
and we are proud of our reputation for professionalism with a personal touch.