A.  Your online reservation will be processed after you click Confirm Reservation Button. On the next page you'll get the summary of your reservation, along with Confirmation Number which uniquely identifies your reservation. Book online and Save:

1. for each night you stay your account is credited 8 Guest Appreciation Points;
2. you'll be receiving e-newsletters with current Vacation Deals on Gatlinburg cabins, Vacation Contests and Giveaways from Mountain Rentals of Gatlinburg;
3. you'll able to take survey online and automatically entered into our Survey Lottery
4. you'll able to write a review on the rental unit page.

A. 

1. Check Availability; Choose the Rental Unit which suits your vacation needs; Read Company Policies
2. Select check-in dates, # of nights, occupancy, then Click Proceed to Booking Page; View $ Total and Click Book Now Button.
3. a. New to MountainChalets.com?
   Create Customer Account - Fill and Submit the Form; keep Customer Account Number and Password in a safe place.
   b. Existing Online Customer? Sign In with Customer Account Number and Password.
4. Enter Payment/Additional Information and Agree on Company Policies; Click Confirm Reservation Button.
   - Print - Sign - e-mail(scanned)/mail Rental Agreement (PDF).
   - Print - Map to Office (PDF)
   Use links on the bottom of any page; Check your e-mail with the Confirmation Letter.

A.  We have Google Map showing the approximate location of the rental unit. Use links on the bottom of any page - Map to Office (PDF) with detailed directions. After we've had a chance to meet you, and done the paperwork, we'll give you a key and a detailed map leading you to your vacation home. We're sorry, but for your security we do not give out maps to the properties ahead of check-in. We have great respect for your privacy.

A.

Standard Amenities	Items to Bring	Specialty Items that may not be available
blender toaster microwave dishwasher w/3 Dish Packs silverware washcloths cooking utensils plates, bowls, cups cooking pots & pans can opener 1 bottle liquid dish soap 3 packs coffee w/filters iron w/ironing board bathmats bath towels sheets w/bed linens 4 guest soap bars per bath 1 paper towels roll 2 toilet paper rolls per bath wood - for units w/wood-burning fireplaces (September 15 - April 15)	for units w/Hot Tub - beach towel for units w/Wood-Burning Fireplaces - kindling/starter logs, matches & paper for units w/Washer/Dryer - laundry detergent for units w/charcoal grills - charcoal and lighter fluid food (salt, pepper) alarm clock flashlight plastic wraps aluminum foil shampoo corkscrew/wine opener camera for memory pictures good mood with a smile	hair dryer large cooking pots cast iron skillet

A. No and yes. You're not expected to do any actual "cleaning", but you are expected to leave the unit in a reasonable order, to gather and bag your trash and put it in the outside cans, and to wash your own dishes and put them away ... in other words, you don't need to clean it, just pick up your own mess!

A. Dogs up to 25 lb ONLY. Read our Pet-friendly rental policies.

A. We will not rent to vacationing students or singles under 25 years of age unless accompanies by an adult or parent. No un-chaperoned groups.

A. All cancellations or reservation changes incur a $50.00 fee, except for upgrading. If you must cancel your reservation within 30 days of your arrival, we cannot refund your advance payment of the total reservation amount, unless the unit is re-rented for the entire period and prepayment has cleared. Once your reservation is confirmed, any cancellations, changes of dates or switching of homes will invoke the cancellation policy.

A. We cannot refund moneys due to circumstances beyond your or our control. We therefore suggest that if traveling during months of possible bad weather you consider purchasing a Travel Protection Plan. In order to cover all conditions, purchase must be made within 30 days of confirming your reservation. Call Toll FREE 1-877-563-9765. Note: This is not an insurance company.

A. This pays for non-refundable payments and certain extra costs if your trip must be cancelled or interrupted for unforeseen injury, sickness, death, and various specific perils noted in the protection plan. Download Travel Protection Plan (PDF) - on the bottom of any page.

A. If you just up and leave early, no money will be refunded. If it is an emergency of some sort, please check the Travel Protection Plan (PDF).

A. In a word, NO! We're not like a hotel/motel or condo complex, wherein all the units are the same, or there are just a few different models to choose from. All of our properties are owned by individuals like yourself (who have purchased them as vacation homes or investments), and the more than 280+ chalets and cabins we manage are as different as the individuals that own them. We have standard features that all units have in common, such as full kitchens, phones, air conditioning, etc., but the decor and feel of the properties are all distinctive and unique.

A. Mountain Rentals of Gatlinburg - Where You Are Family we have been providing caring and quality service to our visitors for over 20 years, and we are proud of our reputation for professionalism with a personal touch.