Frequently Asked Questions

Book 24/7 online with confidence - it's Secure. What value do I get when I book online?

Your online reservation will be processed after you click Confirm Reservation Button. On the next page you'll get the summary of your reservation, along with Confirmation Number which uniquely identifies your reservation. Book online and Save:

for each night you stay your account is credited 8 Guest Appreciation Points
you'll be receiving e-newsletters with current Vacation Deals on Gatlinburg cabins, Vacation Contests and Giveaways from Mountain Rentals of Gatlinburg
you'll able to take survey online and automatically entered into our Survey Lottery
you'll able to write a review on the rental unit page

Easy to Search. Easy to Book. How do I make a reservation online?

Check Availability; Choose the Rental Unit which suits your vacation needs; Read Company Policies
Select check-in dates, # of nights, occupancy, then Click Proceed to Booking Page; View $ Total and Click Book Now Button
a. New to MountainChalets.com?
Create Customer Account - Fill and Submit the Form; keep Customer Account Number and Password in a safe place.
b. Existing Online Customer? Sign In with Customer Account Number and Password
Enter Payment/Additional Information and Agree on Company Policies; Click Confirm Reservation Button.
- Print - Sign - e-mail (scanned) / mail Rental Agreement (PDF).
- Print - Map to Office (PDF)
Use links on the bottom of any page; Check your e-mail with the Confirmation Letter

How do we get there? Can you give us a map to the cabin rental ahead of time?

We have Google Map showing the approximate location of the rental unit. Use links on the bottom of any page - Map to Office (PDF) with detailed directions. After we've had a chance to meet you, and done the paperwork, we'll give you a key and a detailed map leading you to your vacation home. We're sorry, but for your security we do not give out maps to the properties ahead of check-in. We have great respect for your privacy.

Items provided in every Vacation Rental unit - Standard Amenities. What should we bring?

Standard Amenities	Items to Bring	Specialty Items that may not be available
blender toaster microwave dishwasher w/3 Dish Packs silverware washcloths cooking utensils plates, bowls, cups cooking pots & pans can opener 1 bottle liquid dish soap 3 packs coffee w/filters iron w/ironing board bathmats bath towels sheets w/bed linens 4 guest soap bars per bath 1 paper towels roll 2 toilet paper rolls per bath wood - for units w/wood-burning fireplaces (September 15 - April 15)	for units w/Hot Tub - beach towel for units w/Wood-Burning Fireplaces - kindling/starter logs, matches & paper for units w/Washer/Dryer - laundry detergent for units w/charcoal grills - charcoal and lighter fluid food (salt, pepper) alarm clock flashlight plastic wraps aluminum foil shampoo corkscrew/wine opener camera for memory pictures good mood with a smile	hair dryer large cooking pots cast iron skillet

Do we need to clean vacation rental before we leave?

No and yes. You're not expected to do any actual "cleaning", but you are expected to leave the unit in a reasonable order, to gather and bag your trash and put it in the outside cans, and to wash your own dishes and put them away ... in other words, you don't need to clean it, just pick up your own mess!

Do you allow pets?

Dogs up to 25 lb ONLY. Read our Pet-friendly rental policies.

How old do you have to be to rent from Mountain Rentals of Gatlinburg?

We will not rent to vacationing students or singles under 25 years of age unless accompanies by an adult or parent. No un-chaperoned groups.

What is your cancellation policy?

All cancellations or reservation changes incur a $50.00 fee, except for upgrading. If you must cancel your reservation within 30 days of your arrival, we cannot refund your advance payment of the total reservation amount, unless the unit is re-rented for the entire period and prepayment has cleared. Once your reservation is confirmed, any cancellations, changes of dates or switching of homes will invoke the cancellation policy.

What about cancellation due to circumstances beyond our control?

We cannot refund moneys due to circumstances beyond your or our control. We therefore suggest that if traveling during months of possible bad weather you consider purchasing a Travel Protection Plan. In order to cover all conditions, purchase must be made within 30 days of confirming your reservation. Call Toll FREE 1-877-563-9765. Note: This is not an insurance company.

What is a Travel Protection Plan and how can it protect me?

This pays for non-refundable payments and certain extra costs if your trip must be cancelled or interrupted for unforeseen injury, sickness, death, and various specific perils noted in the protection plan. Download Travel Protection Plan (PDF) - on the bottom of any page.

What happens if we need to cut our vacation short and leave early?

If you just up and leave early, no money will be refunded. If it is an emergency of some sort, please check the Travel Protection Plan (PDF).

Tell me about your properties. Aren't they all the same?

In a word, NO! We're not like a hotel/motel or condo complex, wherein all the units are the same, or there are just a few different models to choose from. All of our properties are owned by individuals like yourself (who have purchased them as vacation homes or investments), and the more than 280+ chalets and cabins we manage are as different as the individuals that own them. We have standard features that all units have in common, such as full kitchens, phones, air conditioning, etc., but the decor and feel of the properties are all distinctive and unique.

There are other cabin rental companies in the Smoky Mountains TN. Why should we choose Mountain Rentals of Gatlinburg?

Mountain Rentals of Gatlinburg - The Difference Between Being a Tourist and Being There. We have been providing caring and quality service to our visitors for over 20 years, and we are proud of our reputation for professionalism with a personal touch.